The Vancouver Pen Shop Ltd

I have been going to the Pen Shop for many years. I love looking at the new fountain pens and the new merchandise. I really appreciate how warmly the staff greet and help you. My favourite person in the shop is Shannon. Not only is she knowledgeable, she is lovely. I really look forward to going to the store and adding to my collection. They have a much better selection of pens than the other shops in town, and if they don’t have it, they’ll order it for you.

I wanted to give a shout out to Shannon at the Vancouver Pen Shop who recently adjusted the nib on a MontBlanc pen that I bought some years ago. I feel as though Shannon has given me a brand new pen! It's now my go-to pen, no longer sitting in a drawer because it didn't feel quite right. Thank you, Shannon, for your time and amazing skill. Excellent knowledge and service always at this fine shop!

I walked in to the store to check out this pen store. They have a lots of selections and good stuffs there. I took a few pictures and videos as what i usually do for my google reviews . The first two staffs that i encountered were nice. Then this older lady inside the second half of the store told me rudely that I were not allowed to take any pictures even I told her it was for Google reviews. I didn't see any sign showing no pictures allowed. Very bad customer service. After she told me no filming, I checked the price of most of the stuff. I feel like everything is over priced. Not worth the price and customer service to come shop here, better go through Amazon.

In a time where corporate branding promotes a commodified experience that exudes sameness I am writing this to celebrate the independent Vancouver Pen shop that is as unique and a joy as its succinct name suggests. Every pen is available to be held and tested. Every ink to be dipped and drawn. Every question to be patiently answered. I have been a client for over 20 years and see it as the zenith of a trip downtown. Staff have been there for as long as I can recall so there is institutional memory regarding brands , service and longevity of products. Highly recommended to visit if you want to experience shopping and customer care the way it “used to be” and still is.

Just popped into the store for the first time, hoping to grab Kaweco cartridges and sport clips. The two older ladies at the front of the shop did not even acknowledge me when I came in, not even a simple hello or welcome in. They continued to chat to each other for the entirety of my visit. Luckily, there was a lovely gentleman working in the back half of the store that cheerfully helped me find what I needed. He was shortly, and very publicly, berated by what I presume to be the owner of the shop. This could have definitely been a private conversation, instead the owner chose to embarrass her lovely employee in front of me and another customer. Her attitude is awful, and now looking through these other reviews, I’m not the only person who’s experienced this. Why run a store if you cannot provide decent customer service, or properly discipline your employees with respect. You are entitled, I’m sorry for your employees, and I will be taking my business elsewhere. The one star is for the nice gentleman who helped us in the back. If you want a luxury stationary store with GOOD SERVICE, go to Charal’s on Robson. Have never gotten bad service there. In regards to your response, how could you not notice me come in when it’s a pretty small shop and there was only one other customer there? I also never mentioned any yelling. As for bad days and bad reviews, those are inevitable, but you could do the store the minimum service of helping customers.